3+ Steps to do when your ATM card is swallowed to get it back FAST

1. Causes of ATM cards being swallowed

When your ATM card is swallowed, you may encounter many different causes. Understanding these causes will help you prevent and handle problems quickly. Below are common reasons why cards are swallowed.

The ATM has technical problems or transmission errors

One of the common causes of cards being swallowed is when the ATM has technical problems such as: mechanical error, software error or unstable connection between the ATM and the banking system... In this case, the ATM will not recognize your card and automatically revoke the card.

The card is listed as "black card"

Your ATM card can be swallowed if it is on the "black card" list, meaning the card has been suspended or locked for security reasons, such as suspected fraud or violating bank regulations. In these cases, the ATM will automatically revoke the card to stop unauthorized use, protecting your rights.

Enter the wrong PIN too many times

Another reason why an ATM card is swallowed is because you enter the wrong PIN code more than the specified number of times (usually 3 times). When you enter the wrong PIN more than three times in a row, the ATM system will lock the card and revoke the card to ensure account safety and stop invalid transactions.

Did not receive the card back in time 

A simple but easily overlooked reason is that you didn't get your card back in time. ATMs usually only hold cards for a short period of time, from 15 to 30 seconds. If you do not take the card within this time, the machine will automatically revoke the card and complete the transaction.

In general, a swallowed ATM card can come from many different causes, from technical problems to security issues. Whatever the reason, you need to master the steps you need to take immediately to get your card back quickly and effectively. 

2. Steps to take immediately after your ATM card is swallowed

What to do when your ATM card is swallowed? This is a situation no one wants, but if you encounter it, you need to stay calm and take the following steps immediately to protect your account and handle the problem effectively.

Step 1: Check to see if the ATM releases the card

When you encounter a situation where your card is swallowed, first of all, stay calm and press the red Cancel button on the ATM keyboard. After pressing, the machine can automatically release the card. In case the machine does not release the card, wait for the next person to make the transaction. If at this time the machine still does not return the card, it is certain that your ATM card has been swallowed, you need to take the next steps to resolve the situation.

Step 2: Contact the bank

Case 1: Withdraw money near the bank
If the ATM is near a bank and is open, notify security or bank staff for immediate assistance. This will help prevent others from taking advantage of your card.

Case 2: Withdraw money away from the bank
Friend You need to call the hotline number posted on the ATM, regardless of which bank card you use. If you cannot call the hotline, you can go directly to the bank branch where the ATM is located for assistance.

If you encounter a problem with your SeABank ATM card, please contact us immediately SeABank switchboard through numbers 1900 555 587 (24/7 support, applicable for Vietnamese subscribers) or send feedback via email contact@seabank.com.vn.
In addition, you can call other SeABank support hotline numbers:

• Priority customer hotline: 1800 55 88 99
• Corporate customer hotline: 1900 599 952 or 024 3204 5952

Please contact us now for quick and timely support!

Step 3: Follow the bank's instructions

After contacting the bank, the staff will ask you to provide some information such as: time the card was swallowed, transactions made before the incident occurred. and the address of the ATM. The bank will check the information and guide you on how to resolve the problem. 

In case the card is swallowed, you will be scheduled to receive the card back in about 3 - 5 business days. When you come to get your card back, you need to bring your ID card/CCCD and the bank's required documents to verify your identity.

3. Be careful to avoid having your card swallowed by the ATM

To avoid the ATM card being swallowed, you need to keep in mind some habits and safety measures when using cards and ATMs. 

• Understand the reasons why cards are swallowed: Understanding the common causes of cards being swallowed helps you proactively avoid this situation. The card can be swallowed due to technical failure, being locked or entering the wrong PIN too many times.
• Check card status periodically: You should check your card regularly to make sure it is not damaged or listed as a "black card". If you detect any problems, ask the bank to reissue a new card to avoid risks.
• Be careful when using ATMs in remote locations: When using ATMs in low-traffic areas, you should ensure that there are no foreign objects or fraud monitoring devices around. Always be careful to ensure the safety of your transactions.

When encountering a situation where an ATM card is swallowed, you need to quickly take the necessary steps, such as checking the machine to see if the card is released or not and immediately contact the bank to resolve the problem promptly. Resolving problems quickly not only helps protect your account but also prevents unnecessary risks of losing money. 

If you need support, please contact SeABank via Hotline 1900 555 587 or visit the website www.seabank.com.vn for detailed answers.